Scott Le Roy Marketing
Logging Into The New MyKW

Scott Le Roy Marketing Logo

If you are having trouble logging in to the MyKW System after the update over the weekend of September 7th, 2018, please see our troubleshooting steps below:

  1. Ensure you are logging in at, which will redirect to
    • will no longer work, as this is the main change KW International made to the login system. Instead of OneLogin as the Single Sign On (SSO) provider, the system now uses ForgeRock Access Management for SSO.
  2. Ensure that you are using your username for, versus your “” email address
    • Because OneLogin is no longer being used, the “” email address can no longer be used as the username. Your username was assigned when you first joined KW, and is likely in the format first initial, last name, and possibly a number e.g. jsmith15
    • You can find your username in your original “MyKW Setup Complete” email from Scott Le Roy Marketing, potentially in the very first email received from your Market Center, or your MCA can look up your username in the KW Whitepages.
  3. Ensure that you are using any browser except for Apple Safari
    • We haven’t been told why, but for some reason the new ForgeRock access system is having issues with Apple Safari. Try another browser such as Google Chrome or Mozilla Firefox to access
    • This includes Safari on iPhones
    • We have not been given a timeframe for when Safari will be supported
  4. Try resetting your password using our workaround of the original password reset link, versus the “Forgot Password” link on the new page:
    • NOTE: If using this link to reset your password, it MUST be set to something new, not used before for MyKW
  5. If you receive an error like the one pictured below referencing an “Invalid SAML Response”, just retype “” in the address bar to be able to access MyKW

  6. If none of these troubleshooting steps work, you will need to reach out to KW International support
    • KW International support can be reached via email at or via phone at 512-306-7191